User-Panel Tickets
Best for account, plan, order, payment, refund, client import, connection failure, and route-selection questions. After submitting, you can view the case history and replies in the user panel.
Open Support CenterAccount and Service Support
Contact 94VPN Support
For account, subscription, connection, routing, billing, or refund issues, please use a user-panel ticket first. Your issue and follow-up replies stay together for easier review.
30-day no-questions-asked refund
No email address required
Alipay / WeChat Pay / USDT
CONTACT OPTIONS
Choose the right contact option
Tickets are the official support channel currently available. No public email address or Telegram account has been provided, so we do not link to unverifiable external contacts.
Email is useful for matters that require a longer explanation. No public email address is listed in the site facts, so these requests are currently handled through tickets. Do not send account details to unverified addresses.
Telegram
Telegram is suited to brief status updates. No public account is listed in the site facts; service outcomes are confirmed through the ticket record in the user panel.
BEFORE SUBMITTING
Prepare clear issue details
The more complete the information, the easier it is to identify the issue. Share only what is needed to handle the request; never include your password, full payment credentials, or subscription content in a ticket.
Account and Subscription
Provide your username, current plan name, and the page where the issue occurred. 94VPN requires no email address for registration; a username and password are enough. In a ticket, provide only your username—never your password.
Billing and Refunds
Include the relevant plan, payment method, and step where the issue occurred. Alipay, WeChat Pay, and USDT are supported; refund requests follow the 30-day no-questions-asked refund policy, with progress confirmed in the ticket reply.
Connections and Routes
State your platform, selected region, route type, and any error shown in the interface. Supported platforms include Windows, macOS, iOS, Android, and Linux. Platform details help distinguish client configuration issues from route issues.
RESPONSE PROCESS
Response time and handling
After submission, your ticket enters the processing queue. Response time depends on the current queue, issue type, and information requiring review. No fixed response window is promised; follow the actual updates in your ticket.
Connection and client issues are first checked against the platform, error message, and selected route. Billing, payment, and refund issues require the relevant order and payment method. If details are insufficient, support will ask follow-up questions in the same ticket; please add information to that record.
Handling results, follow-up questions, and further instructions are provided through the user-panel ticket. Until official email or Telegram details are published, neither channel confirms service outcomes.
Ticket Records Kept in One PlaceCOMMON QUESTIONS
Contact Support FAQs
Is an email address required to register?
No email address is required; a username and password are enough to register. For account assistance, provide your username in a ticket and never submit your password.
Where can I view ticket replies?
Open the Support Center in the user panel to view the original issue, additional details, and resolution. Continuing in the same ticket helps keep information together.
How can I ask about a refund?
Use a ticket to provide the relevant plan, payment method, and order for review. 94VPN offers a 30-day no-questions-asked refund; progress is confirmed in the ticket reply.
Can I contact you by email or Telegram?
No public email address or Telegram account is currently listed in the site facts. Please submit official support requests through a user-panel ticket.